Shipping & Delivery Policy
Effective Date: 30/11/2024
At Real Digital Marketing.we are committed to ensuring that your shopping experience is as seamless as possible. Below, you’ll find details regarding our shipping and delivery process, including timelines, charges, and other important information.
1. Shipping Methods & Delivery Time
We offer a variety of shipping methods to suit your needs. Delivery times may vary depending on the product availability and your shipping location. Below are our standard shipping options:
- Standard Delivery: 3-7 business days
- Express Delivery: 1-3 business days (available for select products)
- Same-Day Delivery: Available for select cities and products
- International Shipping: Available for select countries, shipping time may vary
Note: Business days exclude weekends and public holidays. Estimated delivery times are calculated from the date of shipment.
2. Shipping Charges
Shipping charges are calculated based on the following factors:
- Shipping method selected
- Delivery location (city, state, pin code)
- Weight & dimensions of the products
You will be informed of the total shipping cost at the checkout page before you confirm your order.
- Free Shipping: Orders above ₹3000 qualify for free standard shipping within India.
- International Shipping Fees: The shipping cost for international deliveries will be calculated based on the destination and weight of the package.
3. Order Processing & Dispatch
- All orders are processed within 1 business days. Orders are typically dispatched within 24-48 hours of order confirmation (excluding weekends and public holidays).
- Orders placed after 12 PM may be processed the following business day.
- You will receive an email notification with tracking details once your order has been dispatched.
4. Delivery Locations
We offer shipping across all major cities and towns in India, including rural and remote areas. Please note that delivery to some locations may take longer than usual.
For international deliveries, we ship to select countries. Please check the available countries at checkout or contact us for more details.
5. Address Accuracy
Please ensure that the delivery address provided is correct and complete. We are not responsible for delays or failures in delivery due to incorrect or incomplete addresses provided by the customer. If an address change is needed, please contact our customer support team at [insert contact details] before the order is dispatched.
6. Delivery Issues
- Delayed Shipments: In case of delays, you will be notified of any changes in the delivery schedule. If your shipment is delayed beyond the expected delivery date, please contact us for assistance.
- Lost or Damaged Goods: If your order is lost or damaged in transit, please notify us within 2 days of receiving your shipment. We will work to resolve the issue promptly, including offering a replacement or refund as per our return policy.
- Failed Deliveries: In case of failed delivery attempts, the package will be returned to the nearest courier facility, and you may need to arrange a re-delivery at your cost.
7. Custom Duties & Taxes (For International Orders)
For international deliveries, customers may be required to pay customs duties or taxes in accordance with the regulations of their country. These charges are not included in the product price or shipping fee. Please check with your local customs office for more details before placing an order.
8. Tracking Your Order
Once your order is dispatched, we will send you an email with the tracking number and the courier company details. You can track your order through the courier’s website or by contacting our customer service team for assistance.
9. Contact Us
If you have any questions or concerns about your shipping or delivery, please reach out to us at:
- Customer Support Email: biddingcart@gmail.com
- Phone: +91 9778541841
- Working Hours: 10 AM to 5 PM
We hope you enjoy shopping with us! Thank you for choosing Real Digital Marketing.
